Return & Refund Policy – sakhi by ishika

At sakhi by ishika, customer satisfaction is our top priority. We strive to provide premium quality products and a smooth shopping experience. However, if you are not completely satisfied with your purchase, we are here to assist you with our Return & Refund Policy.

Please read the following policy carefully before requesting a return, exchange, or refund.

Return Eligibility

Customers may request a return or exchange if:

  • The product received is damaged or defective
  • The wrong product or incorrect size was delivered
  • The product is significantly different from the description shown on the website

To be eligible for a return:

  • The return request must be made within the specified return period after delivery
  • The product must be unused, unwashed, and in original condition
  • Original tags, packaging, invoices, and accessories must be intact
  • The product should not have any stains, perfume smell, damage, or signs of use

sakhi by ishika reserves the right to reject returns that do not meet these conditions.

Non-Returnable Items

Certain products may not be eligible for return or exchange due to hygiene, customization, or clearance reasons.

These may include:

  • Innerwear or intimate wear
  • Customized or personalized products
  • Final sale or clearance items
  • Gift cards or promotional products

The eligibility of products for return may vary depending on the product category and offer conditions.

Return Request Process

To initiate a return or exchange:

  1. Contact our customer support team through our official support channels
  2. Share your order details along with product images (if required)
  3. Our team will review your request and provide return instructions
  4. Once approved, the product must be packed securely for pickup or self-shipping

Customers are requested not to return products without approval from our support team.

Return Shipping

Depending on the reason for return:

  • We may arrange a return pickup service where available
  • Customers may be asked to self-ship the product in certain locations

In cases of incorrect, damaged, or defective products, return shipping charges may be covered by sakhi by ishika.

For other return reasons, shipping charges may be non-refundable.

Exchange Policy

Customers may request an exchange for:

  • Size issues
  • Damaged products
  • Incorrect items received

Exchange requests are subject to stock availability.

If the requested replacement product is unavailable, customers may be offered:

  • Store credit
  • Alternative product option
  • Refund (if applicable)

Refund Policy

Refunds will be processed after:

  • Returned products are received and inspected
  • The return is approved by our quality team

Approved refunds will be initiated through the original payment method whenever possible.

Refund timelines may vary depending on:

  • Banking procedures
  • Payment gateway processing
  • UPI, card, or bank transfer delays

Typically, refunds may take several business days to reflect in the customer’s account.

Partial Refunds

Partial refunds may be granted in cases where:

  • Returned products are not in original condition
  • Products show signs of use or damage caused by the customer
  • Items are missing tags or packaging

The final decision regarding partial refunds will be made by sakhi by ishika after inspection.

Order Cancellation

Orders may be canceled before shipment by contacting customer support.

Once an order has been shipped, cancellation requests may not be accepted and customers may need to follow the return process after delivery.

sakhi by ishika also reserves the right to cancel orders due to:

  • Stock unavailability
  • Pricing errors
  • Payment issues
  • Suspicious transactions
  • Technical problems

Eligible refunds for canceled orders will be processed accordingly.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within the specified reporting period after delivery.

Customers may be asked to provide:

  • Product images
  • Package images
  • Order details
  • Unboxing video (if applicable)

Failure to provide required proof may affect claim approval.

Color & Design Variation Disclaimer

Please note that slight variations in color, texture, or print may occur due to:

  • Photography lighting
  • Screen display settings
  • Fabric texture differences
  • Handmade or printed designs

Such minor variations may not be considered product defects.

Refusal of Returns

sakhi by ishika reserves the right to refuse return or refund requests if:

  • Products are found used or damaged by the customer
  • Return requests violate policy conditions
  • Fraudulent activity is suspected
  • Returned products fail quality inspection

Policy Updates

sakhi by ishika reserves the right to modify or update this Return & Refund Policy at any time without prior notice.

Customers are encouraged to review this page periodically for updates.

Contact Us

For any return, exchange, or refund-related assistance, please contact our customer support team through the official support channels available on our website.

sakhi by ishika

Committed to customer satisfaction and trusted shopping experience.

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